Children's Connect Frequently Asked Questions

Enrollment Questions
What is Children's Connect?
Is there a fee to use Children's Connect?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my child's test results in Children's Connect?
Why are certain test results not shared electronically via Children's Connect?
If some of my health information on Children's Connect is not correct, what should I do?
If I send a message to my child's medical care team, when can I expect a reply?
Where can I find my child's school physical form?
Where can I find a copy of the messages I have sent to my child's medical care team?
Where do I find my child's immunization record?
Where do I find the print button?
It says Inactive next to my child's name. What do I do?
Why don't I see all of my child's test results?
Why won't the system let me schedule an appointment?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code if I lost it, let it expire or did not receive it?
How do I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
Is Children's Connect secure?
What is your Privacy Policy?
I was unexpectedly logged out of Children's Connect. What happened?
What equipment will I need to use Children's Connect?
My activation code does not work. What should I do?
Is my activation code my user ID?
Is there mobile device access?



What is Children's Connect?

Children's Connect offers parents or guardians secure online access to portions of their child's medical records until the child reaches age 19. It enables parents/guardians to securely use the Internet to help manage and receive information about a child's health. With Children's Connect, you can use the Internet to:

  • Request medical appointments.
  • View your child's health summary from the Children's Connect electronic health record.
  • View certain test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your Children's pediatrician or specialist's office.
  • Bill Pay.
  • Receive Requested Medical Records online.

Is there a fee to use Children's Connect?

Children's Connect is a free service offered to all Children's Hospital & Medical Center patients and families.

How do I sign up?

Parent/Guardian proxy access allows a parent/guardian to create a Children's Connect account to access certain information about a minor child until the child reaches age 19.

In Person: Complete the Consent Form and return it to your Children's Provider office to request access.
Online: Use the “Request Activation Code” feature on the web site to complete and submit the consent form.

Any patients age 19 and older may complete a Consent Form on their own behalf and return it to their Children's Provider.

If you wish to participate, you will be issued a Children's Connect activation code. This code will enable you to log in and create your own user ID and password. If you were not issued an activation code, you may either sign up online or request to sign up during your next visit.

Who do I contact if I have further questions?

You can call our Children's Connect Patient Support Line at 402-955-7237 within the business hours of 8:30 a.m. to 5:00 p.m., Monday through Friday.


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When can I see my child's test results in Children's Connect?

Your child's test results that can be viewed in Children's Connect are released to your Children's Connect account after the physician has reviewed them. The test results will generally be posted within three days after the date of the test.

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Why are certain test results not shared electronically via Children's Connect?

Tests of a very sensitive nature are not released to Children's Connect. Your physician will determine which types of test results can be accessed through Children's Connect and which should be discussed directly with you.

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If some of my child's health information on Children's Connect is not correct, what should I do?

Your child's Children's Connect information comes directly from his or her electronic medical record. Ask your physician to correct any inaccurate information during your next office visit. Your child's health information is reviewed and updated in the electronic medical record during each visit.

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If I send a message to my child's medical care team, when can I expect a reply?

You will generally receive an answer within two business days. Please do not use Children's Connect messaging for urgent situations. Call your Children's pediatrician or specialist's office office directly if the situation requires immediate attention, or dial 911 if it is an emergency.

Where can I find my child's school physical form?

This feature is only available for families who use a Children’s Physicians pediatrician for their pediatric primary care needs.

If you are a Children’s Physicians family:

When you are logged into your child's account, "Visits" and "Clinic, ED, Urgent Care Summaries," then select the date your child had the physical. When the document appears on the screen, click on the "Printer Friendly" icon to print the document.

If the physical form is not there, then look at the top under the "Messaging" section until you see the "Letters" link. Select "Letters," then select the "Health Exam" form letter. When the document appears on the screen, click the "Printer Friendly" icon to print the document.

Where can I find a copy of the messages I have sent to my child's medical care team??

You can find a running log of all your sent messages at the top of the screen. Simply click on the "Sent Messages" link located under the "Messaging" tab.

Where do I find my child's immunization record?

Once you are logged in and choose an individual child's account, the "Immunizations" link will be located on the top of the screen under "My Medical Record." To print your child's immunizations, click on the "Printer Friendly" icon located in the upper right-hand corner of the "Immunizations" page.

Where do I find the print button?

There is a "Printer Friendly" icon located either in the upper right-hand corner of the page or in the center/top of the document, depending on what page you have open in Children's Connect. Click this "Printer Friendly" icon to print the page or document.

Why don't I see all of my child's test results?

At this time, Children's Connect is set up only to show laboratory test results. It is not set up to show results from tests ordered in the radiology department.

If you are looking for the results of a test ordered by your Children's primary care pediatrician or specialist, the result will be released in Children's Connect after the physician has had a chance to review the results and ok its release. Once released, the lab results can be found under the “My Medical Record” tab along the top of the screen. To see test results from a Hospital admission, Emergency Room Visit or Urgent Care visit, select the button marked “Include Hospital Results.”

Why won't the system let me schedule an appointment?

If the system won't let you schedule an appointment, could be one of two reasons. First, this feature is only available for certain appointment types. However, families may “Request an Appointment” through Children’s Connect. If you are a Children’s Physicians patient family, you may not be able to schedule an appointment because your pediatrician doesn't have any available appointments in the dates/times you have selected. Try changing your dates/times to make more options available.

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I forgot my password. What should I do?

You may click the "Forgot password" link located on the Children's Connect sign-in page to reset your password online. You may also contact our Children's Connect Patient Support Line at 402-955-7237 within the business hours of 8:30 a.m. to 5 p.m., Monday through Friday, to request a new, secure password.

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Can you send me a new activation code if I lost it, let it expire or did not receive it?

During normal business hours, call the Children's Connect Patient Support Line at 402-955-7237, or call your Children's pediatrician or specialist's office to request a new activation code. After we verify your information, a new code will be generated for you.

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How do I update my personal information (e.g., home address, e-mail or change my password)?

Log on to Children's Connect and from the left menu, go to the "Preferences" section and select the appropriate option.

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Is Children's Connect secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, Children's Connect uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with Children's Connect. Unlike conventional e-mail, all Children's Connect messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Children's Connect is owned and operated by Children's Hospital & Medical Center and is fully compliant with federal and state laws pertaining to privacy. Your name and e-mail address will be treated with the same care and privacy as your child's health records.

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I was unexpectedly logged out of Children's Connect. What happened?

We aim to protect the privacy and security of your child's information from being seen by anybody but you. While logged into Children's Connect, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of Children's Connect. We recommend that you always log out of your Children's Connect session whenever you leave your computer, even if only for a short period of time.

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What equipment will I need to use Children's Connect?

You need a computer connected to the Internet and an up-to-date browser (Firefox or Internet Explorer versions 6.0 or greater).

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My activation code does not work. What should I do?

For security reasons, your activation code expires if not used within 60 days of the date you received it. An activation code is only valid the first time it is used to access Children's Connect. If you are having problems, you can call our Children's Connect Patient Support Line at 402-955-7237 during the business hours of 8:30 a.m. and 5:00 p.m., Monday through Friday.

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Is my activation code my user ID?

No, your activation code is not your Children's Connect ID or password. You use your activation code only once to log on to Children's Connect for the first time. Once used, the activation code becomes obsolete. When you log on to Children's Connect the first time, you will be asked to create your own unique Children's Connect ID and password. Please remember your password as you will use it each time you log on to the site. If you forget your password, see FAQ "I forgot my password. What should I do?"

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Is there mobile device access?

Yes, there is access to limited features of Children’s Connect via your mobile device. If you are an iPhone or Android user, download the Children’s Connect “MyChart” app to manage your child’s health care needs right from your cell phone.

To download:

  1. Visit your app store and search for “Epic MyChart.” Download and install the app.
  2. Once downloaded, open the app and agree to the Terms and Conditions.
  3. It will then ask where you see your current provider. You can search by state (NE) or by zip code.
  4. Select Children’s Connect, which will then take you to the login page. Accept the Terms and Conditions again.

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